Affiliate Resources & FAQ's

Frequently Asked Questions

• Does STARZ ENCORE Include STARZ?

  No. It doesn’t include the STARZ channels.

• Who is this site for?

  The Starz Affiliate Technical website is designed to be a resource for our distribution partners. This site contains information on launching and supporting Starz Entertainment, LLC’s linear and On Demand services, Signal launch requirements and documentation, and an Electronic Launch request form.

• How do I contact Starz Affiliate Support?

  Content providers should please send an email to AffiliateSupport@starz.com or call our 24/7 hotline at 888-783-2275.

  Subscriber or Customer inquiries should be sent to the Starz Customer Care team at help@starz.com or call (855) 247-9175.

• Where can I forward Starz app subscriber questions?

  Any subscriber complaints pertaining to content schedules or non-technical issues, including all Starz app support, can be forwarded to Starz Customer Care at help@starz.com.

• Do you provide code downloads for your receivers?

  Starz does not currently provide code downloads for receivers on any of our satellite downlinks. Please contact Starz Affiliate Support with questions about upgrading satellite receiver firmware. Please contact ARRIS Technical Support at (888) 944-4357 for receiver firmware updates.

• Do you have technical information sheets for your services?

  Yes, Starz provides a tech sheet for all Satellite/Transponder lineups. A link to the Starz Channel Information Sheet is available above, under the Channel Information & Specifications section.

• How do I get your services and what are the requirements?

  The Starz, Encore, and Movieplex services are available via direct feed from Starz, or via Transporter. On Demand content is currently available via Vubiquity. Starz requires an active contract and completed launch documentation to launch any and all services. Launch requirements and documentation can be found under the Documents section on this page. For more information please contact Starz Affiliate Support.

• What types of receiver models are supported by Starz?

  Starz only supports the following Commscope (Arris) receivers for new service launches:

  HD

  • DSR-4470
  • DSR-7403
  • DSR-7406

  SD

  • DSR-7401

  At this time, Starz cannot support the DSR-6400 series receiver. If you have questions about a different receiver model, please contact Starz Affiliate Support at (888) 783-2275, AffiliateSupport@starz.com.

• Do you have an email distribution list for information and technical notifications?

  Yes, please email AffiliateSupport@starz.com to be added to the Affiliate distribution list.

• When is the Starz Monthly Maintenance window?

  The Starz Maintenance window occurs on the second Wednesday morning of every month. The scheduled maintenance begins at 4:00am ET and 4:00am PT. Test patterns and color bars will be present during each scheduled event, but occasionally video will go to black due to testing. Please contact Starz Affiliate Support with any questions.

  Click here for the 2021 Maintenance Window Calendar.

• Where do I find notifications or information about service interruptions?

  Any current service interruption will be visible on the Home page of this site. Please contact Starz Affiliate Support with any questions you may have.

• Do all of your services have closed captions?

  Starz currently offers “pop-up” closed captioning on 100% of all features and programs released in the year 1998 and later. This includes offering Spanish language captioning for our Encore Español channel. For “Library” product (pre 1998), we monitor to ensure at least 75% of all programming is close captioned.

• What is the CALM Act and are your linear services CALM Act Certified?

  As required by Section 76.607 of Title 47 of the Code of Federal Regulations, all commercial advertisements embedded in programs carried on Starz’ channels have been processed to be in compliance with the loudness control practices contained in Advanced Television Systems Committee (ATSC) A/85. For more information please see the Starz Calm Act Certification document on this page in the Resources portion above in the FCC Certifications section.